How to Disable Printer Firmware and Support for Firmware

All original cartridges must be installed first then disable the printer. Once the firmware is disabled then you can install any brand of cartridges. 

If you tried to use compatibles or refills in the past, the printer will display error messages like-Damaged, Incompatible, Replace, Missing, and Not Recognized Cartridge.

Step 1

Go to the touchscreen and pull down the tab in the middle of the screen

Click on the Gear Symbol

Step 2

Setup

Scroll until you see Printer Maintenance

Step 3

Printer Maintenance

Scroll until you see Update the Printer

Step 4

Update the Printer

Printer Update Options (OFF)

Step 5

Printer Update Options

Select-Do Not Check

Step 6

HP Message

It is strongly recommended that you allow the printer to periodically check for updates. 

Do you want to turn on Printer Updates.

Select-NO

Then Click Home Key

The firmware is now disabled.

HP Cartridges (8600 MODELS, 7740, 8715 EXEMPT)

902

910

950/951

952 (Model 8210- Setup, Tools, Update)

962

WINDOWS 10

Click Start

Settings-Printers & Scanners

Open Printer App

Printer Settings-Tools-Advance Settings

Cartridge Protection-Off

Cartridge Policy-Off

Hard Reset

Arrow Back button tap 4 times

support menu

scroll bottom to reset menu

X < >

semi full (shut down 60 sec)

Error Messages

Printer power is on unplug from the back of the printer then unplug wall outlet. Please wait 60 seconds then plug wall out then the printer cable back into the printer and now turn the printer on. 

CELL PHONE APP

Disable Firmware from Cell Pone (HP SMART APP)

zClick on the App

Click on the Printer Model on the top of the Cell Phone Screen

Make sure you click on the printer model if you have several printers

Next Click On Advanced

Advanced Settings

Tools

Printer Updates

Firmware Updates

Turn Notifications to Off or Disable Cartridge Protections or Cartridge Policy

Off, Apply, or Save

(Disable Printer Firmware)

Epson iPrint App 

Support for Firmware